TERMS AND CONDITIONS
Welcome to MIAA Bright Cleaning Services LLC. By scheduling or receiving services from us, you agree to the following terms and conditions.
1. Services
MIAA Bright Cleaning Services LLC provides residential and commercial cleaning services, including recurring cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and other customized cleaning services. The scope of each service will be based on the service selected, quote provided, and any arrangements made prior to the appointment.
2. Scheduling
Appointments must be scheduled in advance and are subject to availability. Arrival times may vary slightly due to traffic, previous appointments, or other circumstances. We will make reasonable efforts to communicate significant delays.
3. Pricing & Payment
Pricing is based on factors including property size, condition, cleaning frequency, scope of work, and requested services. Final pricing will be confirmed before service when possible. Additional services or conditions requiring substantially more work than originally described may result in an adjusted price with customer approval. Payment is due according to the terms provided at booking or invoicing.
4. Discounts & Promotions
Promotional offers are valid only during the stated promotional period and are subject to the terms of that promotion. Unless otherwise stated, discounts and promotions may not be combined.
5. Cancellations & Rescheduling
We ask that cancellations or rescheduling requests be made at least 48 hours before the scheduled appointment. Cancellations made less than 48 hours before the scheduled service may be subject to a cancellation fee of up to 50% of the scheduled service price.
If our team arrives and is unable to access the property or begin the scheduled service due to circumstances outside our control, the appointment may be considered a no-show and a fee may apply.
6. Property Access & Customer Responsibilities
Customers are responsible for providing safe and timely access to the property. Please communicate any special instructions, areas requiring special attention, fragile items, pets, security systems, access codes, or other relevant information before service.
For safety and efficiency, customers should secure valuables, important documents, medications, cash, jewelry, firearms, and other sensitive or high-value items before cleaning begins.
7. Service Limitations & Liability
MIAA Bright Cleaning Services LLC takes reasonable care while performing services. We are not responsible for normal wear and tear, pre-existing damage, improperly installed or unsecured items, or damage resulting from defective, deteriorated, or unstable surfaces or materials.
Customers should notify us of particularly fragile, valuable, damaged, or sensitive items or surfaces before service begins.
8. Health & Safety
We reserve the right to decline, discontinue, or reschedule service when conditions present an unreasonable health or safety risk to our team. Please notify us in advance of hazardous conditions or other circumstances that could affect the safe completion of the service.
9. Service Concerns
Customer satisfaction is important to us. If you have a concern regarding a completed cleaning, please contact us within 24 hours of service so we have an opportunity to review and address the concern.
10. Privacy & Confidentiality
We respect the privacy of our customers and their property. Personal information is handled in accordance with our Privacy Policy and used as necessary to provide and manage our services.
11. Changes to These Terms
MIAA Bright Cleaning Services LLC reserves the right to update these Terms and Conditions as business practices or policies change. The version posted on our website will reflect the current terms.
By scheduling services with MIAA Bright Cleaning Services LLC, you acknowledge and agree to these Terms and Conditions.
Questions regarding these terms may be sent to contact@miaabrightcleaningservices.com